Reference

Terms for opening your 12hoki account

Clear terms keep your account, wallet, and game access predictable before you join.

DANA wallet termsOVO account checksGoPay access rulesQRIS payment records

How local law shapes access

12hoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions explain the contract between you and us before you open Aviator, Blackjack, Prosperity Lion, or Basketball Betting in the lobby. You must give matching account data during registration, keep one personal account, and protect your login codes. Access and eligibility depend on

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local law and are available only where local law permits. When you use DANA, OVO, GoPay, or QRIS, we record the transaction time, channel, amount, and account holder details so wallet activity can be matched to your profile. If a game result, withdrawal, or account status
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is questioned, we use account logs, provider records, and support transcripts to decide the next account step. We may pause access while checking identity, payment ownership, or suspected misuse under these Terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to ask about terms

Terms questions should reach the team that can see your account record, not a public comment box.

Live chat Open the chat bubble after logging in and choose the account category. We cover 09:00-02:00 WIB and can explain account rules, wallet holds, game settlement wording, or the next step shown on your profile.

WhatsApp help Send your registered phone number and username before you discuss Terms. For DANA, OVO, GoPay, or QRIS questions, include the transaction ID so we can match the issue to your wallet record.

Email records Use [email protected] when you need a written answer about Terms changes, account data, or a disputed round. We may request screenshots, device details, and timestamps before we answer in full.

ACCOUNT CARE

How we manage terms data

Your Terms acceptance is tied to your account record, payment activity, device sessions, and support history.

Registration data

During account creation, we record your username, phone number, and contact details. The Terms require these details to match payment ownership where needed, especially when withdrawals or account recovery checks are requested.

Wallet records

DANA, OVO, GoPay, and QRIS activity is stored with timestamps, channel names, and transaction references. These records help us apply the Terms when a wallet credit, withdrawal, or rejected payment needs checking.

Cookie settings

Your browser stores session cookies so you do not lose account access while moving between the lobby, wallet, and support pages. You can clear cookies in your browser, but you may need to log in again.

Security checks

From the mobile menu, open Account > Security to update your password or check recent sessions. The Terms require you to keep login codes private and tell us quickly if access looks unfamiliar.

Record retention

We keep account, wallet, game, and chat records while your account remains active and for a reasonable period after closure. Retention supports payment checks, dispute handling, and legal requests that may apply locally.

Change requests

If your phone number, email, or name needs correction, contact support from the registered channel. We may ask for identity and payment proof before changing any record governed by the Terms.

Terms questions before you join

These answers focus on how the Terms affect your account, not general lobby browsing. Read them before you create a profile, add wallet funds, or contact support about a disputed result. If your situation involves local access rules, payment ownership, or account data, our team can check the record after you provide the details linked to your account.

You accept the Terms when you create an account and continue using the account after any posted change. The acceptance is tied to your profile, login history, wallet actions, and support contact records.

Access depends on local law and is available only where local law permits. If your location, device, or payment details raise an eligibility question, we may pause access while support checks the account record.

Your registered phone number, username, and payment ownership details must be consistent. For DANA, OVO, GoPay, and QRIS checks, we may compare transaction references with the account holder details we have on file.

The Terms let us verify wallet activity through channel name, amount, timestamp, and transaction ID. If a payment is delayed or rejected, support uses those records before updating your balance or withdrawal status.

We check the round ID, account log, provider record, and any screenshot you send. The Terms explain that settlement is based on system and provider records, not a screen refresh or delayed connection alone.

Yes, we may update the Terms when account flows, payment checks, or legal requirements change. We place the current version on this page, and continued account use means you accept the updated wording.

Contact support through logged-in chat or email with your registered phone number and username. We may ask for identity or payment proof before correcting data, closing access, or confirming the final wallet status.

Terms for opening your 12hoki account

Where to ask about terms

How we manage terms data

Registration data

Wallet records

Cookie settings

Security checks

Record retention

Change requests

Terms questions before you join

01 When do I accept the Terms & Conditions?

02 Can I access the account from anywhere in Indonesia?

03 What details must match my account?

04 How do the Terms apply to DANA, OVO, GoPay, and QRIS?

05 What if I question an Aviator or Blackjack result?

06 Can the Terms change after I join?

07 How do I request account correction or closure?

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